Privacy Policy

Privacy policy

Please read this Privacy Policy carefully. By visiting ExploreBees Platform, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.

Introduction :

EVHO Entertainments Pvt. Ltd Limited ('ExploreBees', 'we', 'us', 'our') are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information when you use this website www.ExploreBees.com and/or the ExploreBees App (together, 'ExploreBees Platform') and the services offered by ExploreBees or the third party operators (the 'Operators') through ExploreBees Platform (the 'Services') as described in this Privacy Policy. 'You' and 'your' when used in this Privacy Policy includes any person who accesses ExploreBees Platform or use the Services.

This Privacy Policy sets out the basis and terms upon which ExploreBees collects, processes, uses and/or discloses your information that is obtained from you when you access ExploreBees Platform and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, travel document information, vehicle rental information, insurance information, age, date of birth, or any such information we have requested and you have provided through ExploreBees Platform ('Personal Information').

Scope of Terms :

ExploreBees reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of ExploreBees Platform or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using ExploreBees Platform and the Services.

Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.

Collection of Information :

We may collect Personal Information about you that you provide to us while using ExploreBees Platform and information about how you use ExploreBees Platform including when you open your user account ('User Account'), visit ExploreBees Platform or make reservations, rentals and/or bookings for any intended Services or using the Services. Providing your Personal Information to ExploreBees is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information. For example, we cannot open your user account or make reservations, rentals and/or bookings for you if we do not collect your name and contact details.

(i) Opening Your User Account :

When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password and telephone number.

(ii) Visit ExploreBees Platform, Making Reservations, Rentals, and/or Bookings for the Services or Using the Services: :

When you visit ExploreBees Platform (even you have not registered an User Account or logged in), make reservations, rentals, and/or bookings for any intended Services or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below:

  • Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us, and between you and the Operators;
  • Information necessary to fulfil your reservations, rentals, and/or bookings with us and our Operators (including but not limited to travel document information, vehicle rental information, insurance information, age, and date of birth);
  • Details of your usage of ExploreBees Platform (including traffic data, location data and length of user sessions);
  • Feedback on and responses to surveys conducted by ExploreBees relating to the Services and newsletters which may be published, circulated or distributed by ExploreBees;
  • Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to ExploreBees Platform (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).

(iii) When you use your mobile devices to visit ExploreBees Platform, we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to ExploreBees Platform. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby Services during your travel or provide personalised content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note some features of ExploreBees Platform may be affected if you turn off such location sharing function. Should you have any enquiries about your mobile devices’ privacy settings, we recommend you contacting your mobile services provider or the manufacturer of your device.

If you make reservations, rentals, and/or bookings for other individuals through the ExploreBees Platform, we may request personal information about such individual. You must obtain all requisite consent of such individuals and ensure they are aware of, understand and accept this Privacy Policy prior to providing their personal data to ExploreBees.

Storage of Information :

The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.

We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.

ExploreBees will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. ExploreBees does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent ExploreBees has fulfilled its obligations under no circumstances shall ExploreBees be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.

Usage of Information :

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.

For example, ExploreBees will use Personal Information and other data collected through ExploreBees Platform or when making purchases for the Services to create your User Account, to fulfil your reservations, rentals, and/or bookings for the Services, to provide you with the Services, to continually improve ExploreBees Platform and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.

From time to time, we may also make use of your Personal Information to contact you for feedback on your use of ExploreBees Platform, to assist us in improving ExploreBees Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.

Disclosure of Information :

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

  • To successfully complete your reservations, rentals, and/or bookings, or to otherwise implement our Terms of Use. We may share your information with Operators or third parties (including but not limited to tour operators, activity providers, restaurants, shops, transportation companies, railway companies, cruise companies, amusement parks, telecommunication network operators, hotels, car rental companies, insurance companies, etc.), both within and outside your home country, who deliver or provide goods and services or otherwise act on our behalf.
  • If you are a visitor, to the relevant Operator in connection with a Services which you have made reservations, rentals, and/or bookings for or intend to make reservations, rentals, and/or bookings for.
  • If you are an Operator, to any visitor in connection with the Services you are offering.
  • To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
  • If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
  • Within the ExploreBees group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
  • To our advisors, agencies or other parties concerned in order to protect the rights and property of ExploreBees.
  • In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
  • We may disclose personal information if required by law (e.g., to law enforcement or other authorities). This includes court orders, subpoenas, and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to legal action or to enforce our rights and claims.
  • If you provide us with a review of your booking, you authorize us to publish it on all our Platforms under the screen name you provided. You also authorize us to aggregate it with other reviews.

We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.

There may be links present on ExploreBees Platform which could result in you leaving ExploreBees Platform and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and ExploreBees is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.

Cookies

Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access ExploreBees Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.

Web Beacons :

We may also use a technology called, web beacons, to collect general information about your use of our Website and your use of special promotions or newsletters (“Web Beacons”). The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails. Web Beacons are not used to track your activity outside of our Website. We do not link Non Personal Information from the Web Beacons to Personally Identifiable Information without your permission.

Automatic Information :

We automatically receive information from your web browser or mobile device. This information includes the name of the Website from which you entered our Website, if any, as well as the name of the Website to which you’re headed when you leave our Website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.

Your rights :

You may at all times access, correct or erase your Personal Information through ExploreBees Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at privacy@ExploreBees.com.

Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at privacy@ExploreBees.com. You may also request a copy of the information that we hold about you by sending your request by email at privacy@ExploreBees.com.

Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.

When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.

Security :

We take security very seriously.

ExploreBees is very concerned with safeguarding your information. We take the appropriate technical and organisational measures to safeguard your personal data. The Site uses a reliable SSL Certificate to make sure your personal data does not fall into the wrong hands.

In the event of any breach of security ExploreBees will make any legally required disclosures concerning the breach and the confidentiality, or integrity of your unencrypted electronically stored "personal data" to you via email or via a posting on the Site and Application without unreasonable delay in as far as it is consistent with any legitimate needs of law enforcement and any measures required to determine the scope of the breach and to safeguard the integrity of data.

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

Retention periods :

We do not keep your personal data longer than necessary for the purpose of the processing.

Log Files :

ExploreBees follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Third Party Privacy Policies :

ExploreBees's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Google and YouTube services :

ExploreBees makes use of Google and Youtube services, please see links to their privacy policies and terms of service:

Children's Information :

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

ExploreBees does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Protecting the Privacy Rights of Third Parties :

We believe in everyone’s right to privacy. If any Member Content you upload to our Website contain the images of third parties (i.e. bystanders), you need to make sure you have permission to include them in your image. While we are not legally liable for the actions of our Users, we will remove any images for which we are notified that such images violate the privacy rights of others.

Links to Other Websites

Our Website may contain links to other websites (“Third Party Websites”). You agree that ExploreBees has no control over such Third Party Websites and that such Third Party Websites are NOT subject to this Privacy Policy. These Third Party Websites may have their own privacy policies and other legal documents. It is your sole responsibility to verify the privacy policies and other legal documents of such Third Party Websites to see how they treat your personal information. You acknowledge that your use and access of these Websites is solely at your own risk.

Our Email Policy

ExploreBees and our affiliates fully comply with international laws regarding SPAM. You can always opt out of receipt of further email correspondence from ExploreBees and/or our affiliates. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party without your permission.

Our Security Policy

ExploreBees has constructed their Website using industry standard encryption and authentication tools to protect your Personally Identifiable Information. When we collect your Personally Identifiable Information through our Website, we encrypt this information and attempt to prevent unauthorized access to it by using industry standard technologies, such as encryption software, routers and firewalls. Unfortunately, due to the nature of the Internet, we cannot completely guarantee that your Personally Identifiable Information is completely protected. We strongly urge you to protect any password you may have for our Website and to not share it with anyone. You should always log out of our Website when not in use, especially if you are sharing a computer or mobile device with someone else or using a public computer.

Changes to this privacy policy :

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the ExploreBees Platform will be subject to the revised Privacy Policy.

Inquiries :

If you have any questions about this Privacy Policy, please contact us by email at privacy@ExploreBees.com.