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Frequently Asked Questions

Getting Started

ExploreBees welcomes anybody who wants to list their attractions,  activities, package tours, sightseeing tours, day outs, to generate bookings across India.

We are open to all kinds of organizers of of attractions, activities, package tours, sightseeing tours, day outs, candle light dinners and couple activities. Our partners include end-activity operators, niche aggregators and destination management companies. As long as you offer an interesting attractions, activities, experiences, tours and sightseeing and accept vouchers, your product is right for ExploreBees. ExploreBees works with professional organizers of attractions, activities, tours and sightseeing and other destination services. Our partners are usually direct operators and tend to offer products in the following categories:

  • Attractions
  • Activities
  • Experiences
  • Tours and Sightseeing
  • Candle-light dinners
  • City Cards
  • Ground Transportation / Transfers

ExploreBees website offers an advanced booking service for qualified partners can leverage our sophisticated website to list their attractions, activities, day out, experiences,  tours and sightseeing packages. Registered partners can add photos, videos, description, itinerary, inclusions, exclusions, availability and payment details. A buyer or user will receive the ticket only once he has paid, so as a partner you're sure about the fact that you will receive your money. Buyers or Users will experience a safe environment as we perform all kinds of rigorous checks on the tickets and the partners. This site offers advanced tools including real customer reviews, SMS booking notification, 100% online booking functions and more - making it easy for organizers to generate bookings from travellers around the globe. Best of all there are no set-up or maintenance fees for organizers.

It's free for organizers to use ExploreBees if you're not charging for tickets! activities, attractions sightseeing or tours that are free to attend do not attract any charges. Your attendees simply register their names for free and you get full use of all the tools including e-tickets and reports. There are no monthly charges, enrollment costs, or setup fees. If you're charging for ticket sales, our fees vary by package.

Yes! ExploreBees supports your cause...

No processing fee for Not-For-Profit organizers. Yes, you heard it right. ExploreBees supports your cause we feel it’s important to help out where we can, and what better way than to donate financially to your cause. All you have to do is show you are recognized by the Section 80G of the Indian Income Tax Act as a registered charity and apply wherever possible before your listings goes live.

Yes, we think everyone has enough passwords to remember without being forced to add another one to their collection! So, it’s mandatory to register in Explorebses to purchase any tickets.

There is no limit to the number of listings you upload. The more Listings you offer, the higher the chance of your listings showing up in search engines, and consequently being booked.

There are many ways to find out which of your tickets have been sold. Each time someone buys a ticket, you’ll receive a text message and an email from us. If you only received one of the two, don’t worry - your ticket is still sold!  If you’re still not sure, you can check the status of all your bookings at active bookings page under bookings section .

No, you can set up an account with us without the GST number. Please note that you’ll not be able to get benefit on input credit on taxation of service charges till your GST number is not submitted with ExploreBees.

In short yes! your listings will be visible in the Google and other search engines results.

If Google takes too long, you can manually file a request. Copy-paste and insert the URL of your (wanted) listing on this page. Google will check this page for changes. This can still take some days for Google to process.

ExploreBees’s goal is to be the link between customers and organizers or partners. To do this, we provide a direct channel for customers to ask you questions regarding your listing, typically after booking.

The communication between you and the customer varies depending on whether a booking has been made and also whether it has been confirmed or not. Once a customer has booked and the booking is confirmed, you and the customer will get all the contact information of each other, establishing direct communication. Before the booking has been made, all communications go through ExploreBees. Please answer all your questions within 24 hours of being asked. Remember customers are waiting to make a booking on the other side, and the longer they wait, the more unlikely it is that they will ultimately book.

We do not allow our partners to give out personal information such as e-mail addresses or phone numbers in message threads or in replies to customers before a booking is confirmed.  We spend a lot of time and money doing marketing for partners brands and listings and therefore we also would like to take part in the transaction which needs to be done through our platform. Once the booking is confirmed, you can contact the customer directly to get make final arrangements like hotel pick up on the day of the activity, etc. 

After you confirm a booking, you will receive the following customer information:

  • Customer name
  • E-mail address
  • Phone number
  • Booking ID
  • Package selected (if any)
  • Date and timings
  • The hotel in which they are staying (if your activity includes pick-up).
  • Total number of guests
  • Total amount paid

Here is an outline of each section of the listing page and what it should include. If your listing does not include all the necessary information, you will be asked to make updates to the listing before it can go online.

1.Listing Title

Titles should have this structure:

[Location]: [Listing Type] [Unique Selling Points/extras]

2.Full Description

  • This section should be 2 - 3 concise paragraphs that use simple English to avoid confusion for customers
  • Focus on describing what customers will experience, instead of listing important details which can be found in other sections
  • The aim of the highlights is to emphasize what makes this listing unique compared to other listing on the market, not simply to list what is included.

3.Photography

  • Photos are one of the most important elements influencing customers to book your listings on ExploreBees. Customers are more likely to book tours that have good quality photos. Low-quality images can reduce a customer’s trust in your service and discourage them from booking your listing.
  • A Listing requires 3 landscape images to go online.
  • Pictures can not contain branding, watermarks or superimposed images Branding includes the partner’s logo on the side of a vehicle or shirt that someone in the photo is wearing.
  • Do not upload photos unless you own the copyright. You are solely responsible for any copyright infringement, if you use photos without permission from the copyright owner.

4.Location

Define the location the listing starts and give precise details for the customer about where they will be met or picked up from.

5.itinerary

A travel itinerary is a schedule of events relating to planned travel, generally including destinations to be visited at specified times and means of transportation to move between those destinations. Customers want to know exactly what they are going to do on particular day, without itinerary customers will be discouraged from booking your listing.

6.Inclusions 

  • Inclusions are succinct overview of what the customer will get.
  • Tell your customers exactly what is included in the listing price. Are meals included? How about drinks? Is the hotel pick up included? If this is an entrance for an attraction, does the price include an audio guide?
  • Flowery and overly descriptive language is not necessary. For example: ‘a friendly and knowledgeable guide’ can be ‘guide’.

7.exclusions 

Tell your customers what will not be included in the listing price. List all costs which are not included. Is the meal excluded? How about drinks? Are entrance tickets included and if not, how much should the customer bring in cash? Are gratuities included in the listing price?

If there is a price listed in the what Isn't Included section, please give an indication about how much money the customer needs to bring with them for this.

8.Know Before You Go

  • This is information that impacts if the customer will be able to participate in the listing. It is the practical information that the customer needs to know before booking.
  • This information is important for the customer after they have booked, for example: please arrive at the meeting point at least 15 minutes prior to the departure time. There are no ATMS's available nearby so please carry enough cash . As the activity happening outdoor, sun burns and tan are common so dont forgot to get sunscreen and stay hydrated.
  • Phone numbers, email addresses, and the meeting point do not need to be written here.

9.What to carry?

Do travelers need to bring any specific equipment (such as swimming or snorkeling gear) or any documents (such as their passport if you will be crossing borders)?

10.Cancellation policy

11.FAQ
A list of questions and answers relating to your listing, especially one giving basic information for customers.

This is the language that you will enter the listing data in. We only accept listings uploaded in English in order to:

  1. Approve your listings and your modification requests faster
  2. Provide high-quality manual translation faster

Account

  • Go to the partner registration page
  • Enter your Business Name, email address, mobile phone number, and password.
  • Click Sign Up.
  • To finish creating your account, you need to confirm your email or mobile phone number. Click on the email verification link received on your registered email address for verification and enter OTP received on your mobile number to verify your mobile number.

If you're having a problem creating a ExploreBees partner account:

do let us know about the problem you're experiencing while creating an ExploreBees partner account, you can fill out this form.

This is the information that will be displayed on the partner profile page. Next, to the listing customers can see the box organised by which leads to the partner profile page. Customers will judge your company based on this information. This is why it is very important to provide sufficient information in this section.

This is part of our responsibility under Know Your Customer (KYC) regulations. These regulations require the collection of information from customers when paying out funds. As a marketplace that transfers money from one person to another, we’re obligated by law to ask for this information.

It’s important to us to continue to find ways to make sure only real, human fans can create accounts and access tickets. Asking you for a phone number and email address are an extra layer of verification that helps us fight and combat abuse.

This is part of our responsibility under Know Your Customer (KYC) regulations. These regulations require the collection of information from customers when paying out funds. As a marketplace that transfers money from one person to another, we’re obligated by law to ask for this information.

This is part of our responsibility under Know Your Customer (KYC) regulations. These regulations require the collection of information from customers when paying out funds. As a marketplace that transfers money from one person to another, we’re obligated by law to ask for basic personal information such as your full name or address. In certain cases, when the pay-out contains a large amount of money, we are required to request additional information, including a copy of your identification.

You can request a new code from the verification screen. Or, if you’ve tried the text message option and still have not received the text message, we recommend contacting our customer care for more help we are happy to help you.

We recommend refreshing your screen and try again. Or, if you still cannot move forward, reach back out to us for additional assistance. We are happy to help you

Due to security reasons, we don't allow updating or changing of email address or mobile number associated with your account by individual in dashboard. if you want to update mobile number or email address you should contact ExploreBees representative, they will help you.  Sorry for the inconvenience. 

A logo is a graphical representation of your business name created as a figurative design or a wordmark presented through the text of the name. In order to upload your logo, it should be in JPEG OR JPG FORMATE ONLY. Resize your photo to 240X240 px to avoid compression when you upload your Logo, make sure the file size is less than 100KB. 

Once you register and verify email address and mobile number you will automatically redirect to your profile page where you need to upload your company logo and description, click on upload button browse a photo from your computer. Click Submit.

If you do not have a specific logo for your company, choose a picture that best represents your company.

Or

Whether for a business or your personal brand, you can create a custom logo in seconds using free logo maker tool online. Rather than spend a fortune on hiring a professional logo creator, get your own logo design in minutes using our logo maker free.

Log in to your account and navigate to the dashboard, on the left side of your profile page, click " profile ". you will see the existing company logo, click on the upload photo button. Browse and Select the photo you wish to upload and click "Save". In order to upload your logo, It Should be in JPEG OR JPG FORMATE ONLY. Resize your photo to 200X200 Px to avoid compression when you upload your Logo, make sure the file size is less than 100KB. 

This is a short summary of who you are and what you do. Please do not include your website address and contact details, but rather give information about your business. Your description on your profile page should include details of your guiding style, specialty, and qualifications. Your description will help clients have a better understanding of who you are, and what your listings will be like.  To help increase search engine optimization (SEO), don't forget to enter popular, relevant search keywords in your description so Google can find your profile page, and display it on their search results page.

After you've sold a ticket it is not possible to change the payment method for the latest transaction. Within 4 business day, we will transfer the money to the bank account details given at the time of the sale. We are not able to stop that payment! If this bank account is closed, the money will bounce back within 5 business days to our payment provider. We will automatically retry the payment whenever the bank details are updated. You can update your bank account by contacting our customer care. After we changed the bank details, you can expect the money within 3 business days on your bank account.

Company Proof:

Use any one of the following documents

  1. Registration Certificate( Firm or Company ).
  2. Shop Establishment Act Certificate.
  3. Regional State Registration certificate.
  4. Municipal Corporation Department Certificate/License.
  5. GST Certificate.
  6. Tour guide license.

* Registration Certificate / Business Proof should be in the name of the firm or company and should include registered address.

 KYC of the Authorized Signatory:

Use any one of the following documents

  1. Driving License.
  2. Passport.
  3. Aadhaar Card.
  4. Voter ID Card.
  5. Nrega Card.

*Both front and back of address proof are mandatory.

*Address proof should be in the name of proprietor or partner.

 

Bank Account Details:

  1. Cancelled Cheque Original Copy, IFSC code, and name should be printed.

*Business Name / Proprietor name and Account number should be printed on the cheque.

 

GST Document:

GST Certificate or Declaration of GST Non- Enrollment (Click here to download Declaration template).

*GSTIN should be clearly visible.

*Company / Trade name and business address should be visible.

*Trade Name should match with Registered Business Name and legal name should match with Name of Proprietor.

*Declaration should be on company's letter-head with authorized signatory's sign and company's stamp.

 

Trust or NGO:

*Copy of Company’s Govt. proof of the firm (Certificate of incorporation mandatory for Private Limited and Public Limited) duly signed and stamped.

*Copy of Form 18, if there is any change in address of the entity duly signed and stamped.

*Trust Act Certificate issued from Government for Trust duly signed and stamped.

*Mandatory Additional documents required in case taking donations: Form 80G duly signed and stamped – Form 12A duly signed and stamped.

 

Standard guidelines to be followed for every document:

  1. Documents uploaded should be clear and valid.
  2. Documents should be less than 2 MB in size.
  3. Supported format of documents is Jpeg or jpg.
  4. The photo should be taken from front and information should be clearly visible.
  5. Documents should not be handwritten.

 

Please ensure that the Name Order/Spellings and Date of Birth on Address Proof should match with details as on Pan Card if not then send a declaration/affidavit (Original Copy) by mentioning name and DOB as on Pan card and Name and DOB as on address proof and then declare correct spellings and also declare both names and DOB are of the same person.

Signature done on all the agreement pages and on supporting documents should be same as on personal PAN CARD/ PASSPORT/DRIVING LICENSE.

Each and every page of the agreement and attached documents should be properly signed and stamp at the bottom right-hand side of the page by an authorized signatory.

 

Account verification is done according to the order the documents were submitted. Usually, It takes less than 24 hours to 48 hours for verification. However, It might take some more time in case there are a lot of applications. You are requested to wait for some more time. While your documents are verified, we highly appreciate your patience on this. If you want to verify your documents right away, you can always contact customer care for direct support.

DOCUMENT INCOMPLETE :

  • Part or all of the information is censored/cut out of the document
  • The document was not entirely submitted (missing pages, scan/picture not centered)
  • The document is not signed and/or dated
  • The document is not filled correctly

 

DOCUMENT UNREADABLE

  • An integral part of the document is unreadable (dark or blurry document)
  • The scan or picture is of bad quality

 

DOCUMENT DO NOT MATCH USER DATA

  1. The submitted document is not from the person whose data is in the system (also possible for instance, a different identity, typo, inverted name, special characters, space in the name, etc.
  2. Incorrect information has been edited before the verification of the documents

 

DOCUMENT NOT ACCEPTED

  1. The document is not the one required or has been submitted in the incorrect category.
  2. The document is in a language not supported.

 

DOCUMENT EXPIRED

  1. The document is more than 3 months older (registration proof; may depend on country)
  2. The document is not up-to-date or the most recent one (articles of associations; may depend on country)

 

DOCUMENT MISSING

  1. The document is not available for verification by our team
  2. The document is empty.

 

DOCUMENT FALSIFIED

  1. The document has been verified as falsified by our operator. Another document has to be submitted

 

UNDERAGE USER

  1. The user is a minor.

You won't be able to add any listings until you update required documents and get your account approval.

This data is used solely for verification purposes and we will encrypt sensitive data for storage in SQL databases and stored securely in our servers.

We send this data to our payment provider. Since payment provider is a bank and therefore authorized by law to perform the KYC verification.

You do not have to send us an invoice or any vouchers because all payments are handled automatically. Your payment will be transferred directly into the account you specify in your profile, and you'll be emailed a detailed remittance slip.

Listings

To add your listing in ExploreBees you must have ExploreBees partner account so firstly, create your ExploreBees partner account.  log in if you already have one. Once you log in to the account navigate to Dashboard using the top-right corner, Dashboard button click Dashboard now you will navigate to your own dashboard where you have control. Find the Add-listing button on top-right corner clicks on it it will take you to next step where you will be asking what kind of listing you would like to add. Select the category and you will be redirected for the add listing page add the necessary details and check the preview if any you want to change any data you can edit data before it goes live!. Once you are done with everything just click publish. it’s done now your listing is live and anyone can see your listing across the globe.

This section helps us to better understand what your listing entails, so as to better promote it. Please select the category that best represent your listing.

There is no limit to the number of listings you can upload. The more listings you offer, the higher the chance of your Listings showing up in search engines, and consequently being booked.

Firstly, log in to Explorebees partner account. In the upper right-hand corner of your screen, you can click on dashboard. Once you are on the dashboard page in your left-hand side you can choose My listings. This takes you to an overview of all your listings. you can always see and delete your active listings. It is not possible to delete a sold ticket and a ticket that has been reserved.

Sign into your ExploreBees partner account. In the upper right-hand corner of your screen, you can click on dashboard. Once you are on the dashboard page in your left-hand side you can choose My listings. This takes you to an overview of all your listings. By clicking on the edit , you can edit the price, description, location, availability and everything.

If there is nothing to be changed or added, ExploreBees will approve the listing and it will automatically be put online. After that, you will immediately receive a confirmation e-mail and can see your listing online on our webpage!

The title of your listing should let the customer know with a quick look at what the listing is, the transportation used (if any). Adjectives such as 'the best' or 'fantastic' should be avoided and titles should also never be written all in CAPITALS. Examples of good listing titles are:

  • Full-Day Tour of Bangalore with Lunch.
  • Heritage Tour of Delhi.
  • Day trek to Himalayas.
  • Leh and ladakh drive-In Camp.
  • Microlight Flying In Mumbai.

This is the length of time that your listing will run (for fixed-length activities). Please be accurate about this, as customers like to plan the rest of their day.

Examples:

  • 15 Minutes.
  • 2 Hours 30 Minutes can be 2.5 Hours.
  • 8 hours.
  • 2 Days and 3 nights.

This section helps to sell your listings so it is really important to get it right.  It will help to separate your listings from your competitors. The description summary appears in the results when customers search for your listings on the internet. This is your chance to attract a customer! This section tells the general idea of the listings in order to entice the customer to click. Include the duration of the activity or tour and the unique selling points that make your listings different. Use descriptive language that explains what guests will see and do on the tour or activity from the beginning to the end. 

 

Define the exact location the tour or activity starts and give precise details for the customer about where they will be met or picked up from.

An itinerary is a schedule of events relating to planned travel or activity, generally including destinations to be visited at specified times and means of transportation to move between those destinations. Give a detailed itinerary so the traveller knows what exactly they will be doing, and what they will see if they book your listings to capture the traveller’s attention.

Tell your customers exactly what is included in the listing price. Are meals included? How about drinks? Is the hotel pick up included? If there is an entrance for an attraction, does the price include an audio guide?

Tell your customers what will not be included in the listing price. List all costs which are not included. Is the meal excluded? How about drinks? Are entrance tickets included and if not, how much should the customer bring in cash? Are gratuities included in the listing price? If there is a price listed in the What isn't included section, please give an indication about how much money the customer needs to bring with them for this.

This is a general field that can be used for you to provide any additional information that might not be covered in the different sections.

Here are some examples of what you can mention:

  • make sure you carry a valid photo ID with yourself to prove your age.
  • Clothing Recommendations.
  • Does the tour guide speak throughout, or is it an audio tour with headphones or other media?
  • In what language(s) will the tour be given?
  • Is the tour kid-friendly/handicap-accessible/etc.?
  • Comfortable shoes - there will be a lot of walking on uneven surfaces.
  • Don’t forget your sunglasses and a head towel, the desert is very hot.
  • A proper warm-up is needed to keep muscles and joints flexible. Be sure to warm-up the muscles you’ll be working.
  • Don’t take pictures while doing the Activity. It can be extremely dangerous. Focus on what you are there for and make the best out of it.

Dress Code

  • Shoulders and knees have to be covered in order to enter the temple.
  • Smart-casual dress code for the show.
  • No sneakers or jeans.
  • Do travelers need to bring any specific equipment (such as swimming or snorkeling gear) or any documents (such as their passport if you will be crossing borders)?

This is the language that you will enter the product data in. We only accept tours uploaded in English in order to:

  1. Approve your tours and your modification requests faster.
  2. Provide high-quality manual translation faster.

Photos are one of the most important elements influencing customers to book your tour or activity on ExploreBees. Customers are more likely to book tours that have good quality photos. Low-quality images can reduce a customer’s trust in your service and discourage them from booking your tour or activity. Atleast minimum three images are mandatory to go your listing live. Also you can upload maximum ten images

The Basics: What You Need to Know

JPEG File Format:

  • Upload photos as JPEGs, the standard photo format for the web.
  • 1600 pixels minimum width: and 667 pixels minimum height. Resize your photo to 1600x667 px to avoid compression when you upload your images, make sure the file size is less than 100KB.
  • Photos should be at least 1600 pixels wide so that they appear sharp and in good quality. Check the "properties" to see the photo's size. Those that are too small will be pixelated.

No watermarks or embedded logos:

Images with embedded logos and contact details are not allowed.

Copyright You own the rights:

Do not upload photos unless you own the copyright. You are solely responsible for any copyright infringement if you use photos without permission from the copyright owner.

Pictures

  • An activity requires 3 landscape images to go online
  • Pictures can not contain branding, watermarks or superimposed images Branding includes the supplier’s logo on the side of a vehicle or shirt that someone in the photo is wearing

We automatically resize and format your photos when you upload them to Explorebes. To help make sure your photos appear in the highest possible quality, try these tips:

Resize your photo to one of the following supported sizes:

  • Logo or profile pic photos: 240px, 240px
  • photos: 1000px by 667px

To avoid compression when you upload your cover photo, make sure the file size is less than 200KB. Save your image as a JPEG with an sRGB color profile.

  1. Go to the YouTube website at http://www.youtube.com.
  2. Search for the video you would like to upload and click on it.
  3. Once you are on the video page, copy the full URL (please don't copy short URL as these kind of URLS are not supported in ExploreBees)
  4. Paste this URL link into the ExploreBees video link box .

Go to YouTube.com to create an account for you to save your videos.

ExploreBees allows partners to choose their own cancellation policies that we will enforce to protect both guest and partner alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation.

Packages are group of services related to your listing that are sold together for one price. It is quite normal that there are multiple packages available for sale to the same activity. (ex: PACKAGE A standard entry cost INR 100 for adult and INR 50 for children, PACKAGE B fast track entry cost INR 250 for adult and INR 150 for children, or PACKAGE c VIP entry cost INR 500 for adult and INR 300 for children ) you can add up to 5 Packages for listing. 

  • This type of price system is for individual participants. You can add different prices for adults and children. This means you can specify different price for adult and children tickets. For example, you can specify INR 100 for adult ticket and INR 50 for children ticket.
  • Please select the check mark if there is "no separate ticket for children". By selecting this, you are selling same ticket value price for both adult and children. For example, if adult ticket is INR 100 even children ticket will be also INR 100.
  • Please select checkmark if "children below 12 years of age are not allowed for this activity". This means only adult can participate in this activity and children below 12 years will not be allowed.

The number of persons is the maximum number of persons that can book your listing per day according to the availability you set. For example, if you set the maximum number of persons to 100 and your availability in 3 different time slots, you will be able to have 100 bookings per day that includes all time slots. 

Please find below a few tips in order to avoid cancellations:

  • Block your dates or limit your availability if you already know you will have no/limited availability for a tour on a given date.
  • Ensure that your meeting point/pick-up information is clear enough.
  • Ensure sure that the number of persons is set correctly.

Good Pictures

A lot of information is transmitted by your eyes. We all know the saying, "A picture is worth a thousand words," why not put that to good use and update your pictures? We have found that by listing good quality, compelling photos that outline the narrative of the tour and shows customers having a good time is an ideal way to increase your conversion rate.

Strong Title and Product Summary

The first thing a customer will see is the title and abstract of your product. If you cannot grab their attention here, they will probably not click on your product to see the full description.

Solid Highlights

Every piece of information you include in the tour is crucial to making the potential customer an actual customer. However, the highlights are the one thing that stands out in the full tour description. Customers will likely see it and read it first, and therefore each highlight should be a full sentence that sells your product. Remember, if a customer is comparing products’ he/she will likely use the highlights to get a quick impression of the products.

The wording of the Description

Your choice of words might make a difference, and it can take a professional writer to get the perfect description. Not to worry, we have a team of copywriters that will optimize your tour text for you.

Constant Availability

Update your availability on a regular basis. Provide as many times slots and bookable dates as possible and provide last-minute availability (Listings with short cut-off times).

Also, the booking engine plays an important role. Listings set on automatically accepted bookings is more likely to book as customers prefer their bookings to be confirmed during booking. Customers are often booking in the destination so manually accepted bookings would lead to waiting times, but they prefer instantly confirmed bookings.

Pricing

One thing that suppliers usually believe is a deal-breaker is the price. We have found out that our customers don’t mind paying a bit more in order to receive a better service. Keep your prices always up to date.

Special Offers

Special Offers are limited time offers which you can make for any of your products. You can create a Special Offer or multiple Special Offers for any of your Listings ExploreBees will share the risk with you and only take a commission from the reduced price.

Special offers will have a long-lasting effect on your ExploreBees ranking beyond the time it is valid for. The more bookings and reviews that you get, the higher your Listings will rank.

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If you do not offer a tour on a specific date or dates, you can block these out. While add listing you will be asked to select the specific dates which your activity or tour will be conducted so that in the availability calendar ExploreBees shows only selected dates to book tickets for your activity or tour. if you are not conducting tour or activity on specific dates please don't select that dates from the availability calendar.

Example: If you are conducting tour or activity on 1st January, 2nd January, 3rd January, 4th January, 5th January select only those dates. If you are not conducting tour or activity on 6th January and 7th January don't select only these dates.

Yes, ExploreBees provides two different kinds of pricing one on weekdays and one is for weekends/holidays.  if you don’t want to charge a different price for weekdays and weekends/holidays specify the same price on weekdays and weekends/holidays.

Few partners charge different ticketing price on weekdays, weekends and holidays. so while adding your listing if you want to charge different pricing for weekdays and holidays select the specific dates on which you consider a weekend or holiday and specify the price. 

Ex: for activity ABC partner XYZ charge 100 INR on weekdays and 120 INR on weekends and holidays like this if you want to charge a different price for the weekdays, weekends and holidays you can specify in listing pricing table.

In this final step of the upload process, you can review the information you have entered. You are shown a preview of how the listing will appear on ExploreBees.com when customers look at it. Click on the particular section at the edit listing page to change any details.  When you are satisfied with the listing, click Publish listing. The listing will be sent to our content department to be checked and approved by a member of the ExploreBees team.

Ticketing

ExploreBees prides itself on a secured environment. ticket buyers are required to enter personal details, like a valid phone number and a verified email address. Your ticket is only sent to the buyer after they’ve paid for it and you will receive your money within 3 business days. This system allows us to issue new and unique tickets to buyers. so your money will be safe with us. 

There are many ways to find out which of your tickets have been sold. Each time someone buys a ticket, you’ll receive a text message and an email from us. If you only received one of the two, don’t worry - your ticket is still sold! If you’re still not sure, you can check the status of all your tickets at my bookings.

Under my Bookings, you are able to see the tickets that are for sold. When you click on the View button on every ticket, you can check details of particular ticket.

The number of persons is the maximum number of persons that can book your listing per day according to the availability you set. For example, if you set the maximum number of persons to 100 and your availability in 3 different time slots, you will be able to have 100 bookings per day that includes all time slots. 

Yes, it is quite normal that there are multiple ticket types available for sale to the same activity. To do this, you should add packages. Packages are group of services related to your listing that are sold together for one price. It is quite normal that there are multiple packages available for sale to the same activity. (ex: PACKAGE A standard entry cost INR 100 for adult and INR 50 for children, PACKAGE B fast track entry cost INR 250 for adult and INR 150 for children, or PACKAGE c VIP entry cost INR 500 for adult and INR 300 for children ) you can add up to 5 Packages for listing. 

Yes. If you received a text message or an email, then your ticket is sold! When you're still not sure, log in to your ExploreBees partner account, go to the dashboard, find my bookings in the left side and click on my bookings and active bookings. you can check the status of all your sold tickets here.

Unfortunately, it is not possible to undo your sale. In most situations, the tickets are already downloaded by the buyer and the money has been paid. In exceptional circumstances, if something has gone wrong whilst selling your ticket, please contact us as soon as possible. ExploreBees will charge 5% of the ticket amount as processing fee from partner to cancel the ticket.

A mobile voucher is proof of booking on a mobile phone. It makes a booking for customers much easier.

A mobile voucher will be on the mobile phone. It will be shown from the ExploreBees app directly. The details are the same as for a standard ExploreBees voucher and include the booking number, transaction id, booking date and timings, selected packages (if any), name of the lead traveler, number of Guest(s),  and total amount paid.

Explorebees gets a lot of bookings through a mobile app, Right now 35-40% of our bookings are for tours and activities that are conducted in the next 24-hours, meaning that a large number of our customers are booking while in the destination. Many don’t have access to a printer, so mobile vouchers offer you the opportunity to capture these bookings. By not accepting mobile vouchers you risk your competitors getting the bookings and business instead. This better customer experience creates happy customers and we have found that happy customers write better reviews and pushes your activity higher in the page ranking so that more happy customers can book it! Printed vouchers are very tangible.  Vouchers displayed on smartphones gain a similar consumer sentiment.  Vouchers can be stored or forwarded to others. Another reason is that E-vouchers are environmentally friendly and save printed paper!

Facts about Paper and Paper Waste

  • It takes an average of 5 liters of water to produce one piece of A4 paper.
  • 93% of paper comes from trees. Every tree produces enough oxygen for 3 people to breathe.
  • Recycling 1 ton of paper saves around 682.5 gallons of oil, 26,500 liters of water and 17 trees.

Data Formatting

To make text bold

  • Select the text that you want to make bold:
  • Move your pointer to the Mini toolbar above your selection.
  • Click B Bold icon in the Font group on the Home tab.

or

Type the keyboard shortcut: CTRL+B.

To Make Underline text or spaces

  • Select the text that you want to make Underline
  • Move your pointer to the Mini toolbar above your selection and click Underline icon.

Or

Type the keyboard shortcut: CTRL+U.

Superscript is an Abbreviated as sup, a superscript is a character(s) half the height of a standard character and printed higher than the rest of the text. For example: When you add a trademark, copyright, or another symbol to your presentation, you might want the symbol to appear slightly above the rest of your text. If you’re creating a footnote, you might also want to do this with a number. Example x

To Make superscript text

  • Select the text that you want to make the superscript text
  • Move your pointer to the Mini toolbar above your selection and click x2 icon.

A subscript is a character set slightly below the normal line of type. It is usually smaller than the rest of the text. Subscripts appear at or below the baseline.

Besides using subscript for its visual properties, there are other places that it can be used.

  • Listing how many atoms are in a chemical formula. For example, with water, "H2O" indicates there are two hydrogen atoms and one oxygen atom.
  • In mathematics, a subscript can be used to describe different versions of the same variable or used to refer to a member of sequence or set.

To Make subscript text

  • Select the text that you want to make the subscript text
  • Move your pointer to the Mini toolbar above your selection and click X2 icon.

To change the background color

  • Select the text you want to work with.
  • Move your pointer to the Mini toolbar above your selection and click A icon and select the color you was to add as the background color.

To change the foreground color

  • Select the text you want to work with.
  • Move your pointer to the Mini toolbar above your selection and click A icon and select the color you was to add as the foreground color.

To Make an unordered list or to add Bullets for text

Select the text you want to change into a list. Move your pointer to the Mini toolbar above your selection and click unordered list.

Or

Type the keyboard shortcut: CTRL+SHIFT+7.

To make an ordered list or to add numbering for text

Select the text you want to change into a list. Move your pointer to the Mini toolbar above your selection and click ordered list.

Or

Type the keyboard shortcut: CTRL+SHIFT+8.

To add table

  • Move your pointer where you want to add the table
  • Click the Table button from the toolbar and then select how many cells, rows, and columns you want the table to display.

*The maximum you can create a table having 10 rows and 10 columns.

To create hyperlink

  • Select the text you want to use as a hyperlink.
  • Move your pointer to the Mini toolbar above your selection and click on the Link icon

Or

Type the keyboard shortcut: CTRL+k.

Pricing

Registration of your partner account is free of charge. ExploreBees does not cost its partner anything, meaning that there are no set up fees or monthly charges. However, we charge you a small amount of processing fee for every transaction.

Processing charges are a function of the cost of manpower and documentation. In this world, nothing is free.  we ExploreBees invest millions of dollars of money for storing and securing your data, marketing your listings, analytics, promoters, managers, SEO companies, having to integrate with other payment gateways and making it possible to sell on our platform in the first place inherently come with extra layers of complexity. Also, we give you customer support, marketing strategies, content optimization, and translation services.

The commission rate includes all the costs from a credit card or debit card or internet banking fees to bank transactions and promotion of your Listing through our distribution partners. In addition, we give you customer support, marketing strategies, content optimization, and translation services.

ExploreBees is free to sign up for and use.  It is also free if you wish to publish listings that have no cost or to host an activity that does not charge an admission fee.  If you wish to host listings and charge for tickets, however, then you will have to pay per-ticket fees in order to use ExploreBees. ExploreBees charge a small part of service fee (also known as a convenience charge) for the ticket you sold  – ExploreBees pricing is 7.5% of the ticket price plus 2.5% payment processing per transaction. No matter how much is charged per ticket, ExploreBees caps its service fee at 7.5% plus 2.5% payment processing per transaction ticket.

So, for example, if you are selling an INR 100 ticket, the 7.5% (Seven point Five percentage) service fee and 2.5% (Two point Five percentage) payment processing fee, which comes to INR 10 will be taken out and INR 90 will be transferred to your bank account once the booking is completed.

No, our convenience charges are calculated on the price of the ticket and include all merchant and credit card, debit card, internet banking, and banks transaction fees. convenience charges are the only cost associated with the purchase of tickets through ExploreBees.

The commission rate will be deducted from successful bookings made through the ExploreBees website. The commission rate is the only fee you pay. There are no hidden costs involved with your registration.

So, for example, if you are selling an INR 100 ticket, the 7.5% (Seven point Five percentage) service fee and 2.5% (Two point Five percentage) payment processing fee, which comes to INR 10 will be taken out and INR 90 will be transferred to your bank account once the booking is completed.

Great question - we are glad you noticed! Our business is a digital business. We have chosen not to invest in expensive physical ticket outlets, and most of our processes are fully automated - so we are able to keep our costs really low. That way we can pass these savings onto you.

ExploreBees supports your cause...

No processing fee for Not-For-Profit Activities. Yes, you heard it right. ExploreBees supports your cause we feel it’s important to help out where we can, and what better way than to donate financially to your cause.  If you are a registered charity, we will be pleased to say you that we don't charge processing fee of 7.5% of the total booking fees for your Activity. All you have to do is show you are recognized by the Section 80G of the Indian Income Tax Act as a registered charity and apply wherever possible before your listings goes live.

So, for example, if you are selling an INR 100 ticket, the 7.5% service fee won't be debited only  2.5% payment processing fee will be charged, INR 2.5 will be taken out and INR 97.5 will be transferred to your bank account once the booking is completed.

All ticket prices for bookings that occur in India are stated in Indian Rupee (INR).

Payments

To make sure you get paid for your ticket sales, it's crucial to enter your payout details. All revenue from your ticket sales is deposited directly into your nominated bank account You will be paid by direct deposit to your bank. When using ExploreBees Payment Processing to collect payments, your payout will start processing 4-5 days after the booking date ends. You can check on My payouts to see when you can expect the money to arrive on your account.

In order to pay out the money to your bank account, we need your Bank Name, Bank Account Number. Bank Account Holder Name and Bank IFSC.
Please note: you can’t make changes to your payout settings once your account got verified. If you need to change bank account details you need to contact Customer care and we will be happy to help you. If you have a payment scheduled within the next 7 days, you can’t make changes to your payout settings. In such cases, we recommend you wait until this has cleared before proceeding with any changes. Any payments which have been processed prior to the change will be processed to your previous payout method.

After you've sold a ticket it is not possible to change the payment method for the latest transaction. Within 4 business days, we will transfer the money to the bank account details given at the time of the registration. We are not able to stop that payment. If this bank account is closed, the money will bounce back within 5 business days to our payment provider. We will automatically retry the payment whenever the bank details are updated. You can update your bank account by contacting our customer care. After we changed the bank details, you can expect the money within 3 business days on your bank account.

No, we provide the payment gateway for you as part of the service.  All you need is a bank account so that we can pay you!

At ExploreBees, we support several payment methods in which you can sell tickets get paid using UPI, Debit/ Credit Cards, Net Banking, Paytm Wallet and EMI.

We pay our partners after the tour or activity takes place because of the complications involved with refunds if a booking is cancelled. If we transfer the money to you after the booking, and then the booking is cancelled and we need to refund the customer, the transaction costs will be triple. This is also convenient for you as we will take care of refunds and cancellations. These are conditions you agreed to when you post the tickets for sale on our website. This information can also be found in our terms and conditions.

The commission rate includes all the costs from credit card, debit card, payment gateway fees to bank transactions and promotion of your tours through our distribution partners. In addition, we give you customer support, marketing strategies, content optimization and translation services.

The commission rate will be deducted from successful bookings made through the ExploreBees website and ExploreBees will transfer money to your specified bank account after completing the booking. The commission rate is the only fee you pay. There are no hidden costs involved with your registration.

No. There is no need for an invoice as ExploreBees keeps track of all bookings and payments through the ExploreBees portal

If over a week has passed from the day on booking ended and you have not received your payment, please contact our customer Support Team by selecting the subject "I have a financial issue" and you can fill out this form.

In case a customer asks for the invoice, then yes you do!

ExploreBees acts only as an intermediary between you and the customers. Since you provide the service/activities/tour you are also responsible for providing customers with a form proper invoice.

Review

We allow and encourage, all partners to respond in a constructive and respectful manner to reviews left on their profile pages. In order to respond to a review, you need to log in ExploreBees partner profile and go for a dashboard and click on reviews. In this section, you can see all the reviews related to your listings, click on the respond button to respond the respective review.

Simply put, yes. We treat one-star reviews no differently from five-star reviews. Like all online reviews platforms, our sites are intended to provide a forum for honest discussion between partners and users. By remaining neutral, they can host a wide array of opinions that help Travelers make informed decisions. For this reason, and also to ensure compliance with applicable laws, we do not modify the content or remove an opinion or statement from a valid review. However, if you felt suspicious review you can always report us by flagging it.

We understand a negative review can be upsetting. In a reviews platform, we provide an opportunity for partners to address misunderstandings or issues. A partner's response to a negative user review has the potential to result in a positive experience for both partner and user, as well as demonstrate to other Travellers a great customer service experience.

We believe it is important not to focus on the star rating alone. Our research has shown that people actually find reviews of listings more believable if they have a variety of star ratings. In addition, a detailed review, even if a “lower” score, provides a much clearer picture of an experience than a five-star review with few details. We encourage our partners to respond to all customer reviews, regardless of the rating given. We believe (and research shows) that a partner’s willingness to address critical reviews builds credibility, shows the responsiveness, and generally creates a more favorable opinion of the partner and listings.

No. we take steps to ensure that they are a real person, not a scammer, and (among other items) do not have any conflict of interest (financial or competitive) with the partner they are reviewing.

If a review is found to be fraudulent by our team, it will be removed from our site. In addition, the reviewer may be subject to removal from any outreach campaigns, and/or banned from leaving future reviews from our site. If a user is found to have participated in fraudulent activity, their account may be subject to future penalties such as a publically visible warning about suspicious activity.

We take several steps to safeguard against fraudulent reviews. We have technology in place, as well as a team dedicated to moderating reviews. But no system is perfect, and occasionally an inappropriate review may slip through the cracks. In these rare instances, you may flag a review by emailing us at reviews@explorebees.com, providing as much information as possible about the review, and the reasons you believe it should be investigated. Partners may log in to their partner profile for flagging it .

ExploreBees is committed to providing our visitors with an unbiased reviews catalog with content from other community members. Though every reviewer is entitled to and encouraged to share their own opinion, ExploreBees is vigilant against attempts to deceive others through their review's content. Any reviews found to be fraudulent will be removed, and the submitter of the review will be subject to penalties.

 Fraudulent activity may include, but is not limited to, the following:

Attempts by a partner to influence the reputation of themselves, or another partner, by:

  • Paying for the services of a third party, such as a marketing agency, to post reviews.
  • Submitting reviews of their own listings, or of any Listing (such as a competitor's listings ) in which they have a financial interest.
  • Submitting reviews on behalf of an actual user, with or without their consent.
  • Encouraging reviews to be posted based on false pretenses.
  • Discouraging users from posting negative feedback.
  • Harassing or bullying a reviewer over a review in an attempt to force its removal.
  • Partners should also refrain from reviewing a competitor's Listing or paying for reviews to be submitted to a competitor's account.
  • Copying content from another source, including our own site
  • Allowing a third party to post a review on your behalf
  • A reviewer should not review a listings for which they have a conflict of interest or a financial stake in its success.

Yes, we consider all information when investigating a flagged review. However, we are unable to act as an intermediary between partners and reviewers. As an unbiased reviews platform, we cannot make decisions based on interactions that took place between a partner and a reviewer outside of our site. Because we are not able to validate private communications, such as email exchanges or phone conversations that happen outside of our site, these can be unreliable. Therefore, we consider outside communications as one aspect among the many that make up our investigation.

If a review was not removed following your investigation request, this means that during the course of our investigation our team found the flagged review to be in compliance with our site guidelines. While we cannot provide further details about the investigatory process, we can confirm that the reviews team devotes significant time and effort to investigating every escalated review and evaluating the review against our site guidelines.

At this time, we do not accept reviews submitted in languages other than English. Any review submitted in another language would need to be translated into English and re-submitted to our site by the reviewer. We will only accept a translation from the reviewer themselves, as we need to ensure the review is authentic.

Refund Policy

ExploreBees allows its partners to set their own refund policies.

Troubleshoot

Log in to your account, go to dashboard and select "My Profile" from the dashboard. You can change your password from here.

If you have forgotten your password and unable to log in:

An elephant never forgets. For everyone else, there's password reset.

Click the "Forgot Password" link on the login page. Enter the email address click submit, check your inbox for a password reset email. If not found, please check even spam folder. Click on the reset my password button provided in the email and enter a new password.

The username and password entered did not match the information we have stored in our database. Please make sure the information you entered is correct. Note that usernames and passwords are cases sensitive so make sure Caps Lock is turned off.

Check your username and password again. Passwords are case sensitive; make sure your caps lock isn’t on. If you’ve forgotten your password, use the "Forgot Password" link and type in your email address. We’ll then send you instructions on how to reset your password.

You can remove your profile by selecting the option ‘Delete My Profile’ which can be found in the dashboard, scroll down at the last you will find option to remove my account click on it, it will take you to new page read the terms and conditions and click on checkbox enter your account password for deleting your account.

*Please note that it’s only possible to remove your profile when you have no current active listings and active bookings. 

Click the <Log out> link on the top right corner of the page and you’ll be logged out.

If you have lost access to the email account you use with your ExploreBees account, first try restoring access to your email account by contacting your email administrator, renewing your domain’s registration, or setting up another email server. If you have gone through these steps and cannot regain access to the email account, please contact our support team for help.


Email generally arrives quickly. If you haven’t received an email within a few minutes:

  • Make sure you’re checking the right email address.
  • Look in your spam folder for a message titled Password Reset. If you find the message there, you may want to add info@explorebees.com and support@explorebees.com to your email whitelist.
  • If you still don’t have a reset email, contact our support team.
  • Check the strength of your password. ExploreBees offer a password strength analyzer, make sure to listen to its advice.
  • Choose a password that no one will easily guess or hack. Don't use a word or phrase of special importance to you—like a birthday or family member. That's the kind of information that can be discovered by someone doing a little digging. Also, do not use default passwords, as they are easily cracked. Some default passwords include passwordpassword1231234admin, and guest, among others. These can be found across the internet.
  • Don't use commonly used passwords such as 123456, the word "password," “qwerty”, “111111”, or a word like, “monkey”.
  • Do not share passwords. This is an open invitation to your online accounts, and it's often exploited to accomplish an online identity theft.
  • Make sure your password is long. It should be at least eight-to-10 characters long, and longer passwords are even more secure. Some sites or applications may limit the password length, however.
  • sn’t a Dictionary Word or Combination of Dictionary Words: Stay away from obvious dictionary words and combinations of dictionary words. Any word on its own is bad. Any combination of a few words, especially if they’re obvious, is also bad. For example, “house” is a terrible password. “Red House” is also very bad.
  • Don't use a solitary word in any language. Hackers have dictionary-based systems to crack these types of passwords. If you insist on using a word, misspell it as much as possible, or insert numbers for letters. For example, if you want to use the phrase “I love chocolate” you can change it to @1L0v3CH0c0L4t3!
  • Use at least one capital letter and one lowercase letter in your password. The capital and lowercase letters should not be grouped together. Mixing them up makes the password more difficult to predict. This kind of strategy might lead to "JeCaMiJe_" in the first example or "HouseOnSpooner#1500" in the second example.
  • Use different passwords for every account that you have.
  • Log off each time if using a public device or if people are around who can see your password.
  • Feel free to write down your passwords, but make sure they are not near your computer. Instead, put them in a secure location.
  • Avoid entering any password into a device when connected to an unsecured Wi-Fi connection, such as at a coffee shop or airport.
  • Don't answer "yes" when prompted to save your password to a particular computer's browser. Instead, rely on a strong password committed to memory or stored in a dependable password management program. Norton Security stores your passwords securely and fills them in online in encrypted form.

Privacy Policy

ExploreBees.com works best on Google Chrome (version 17.0 or later), Internet Explorer (version 5.5 or later), Firefox/Mozilla (Firefox 1.x or later) and Netscape (version 7.x or later).

Yes. Cookies help make us more responsive to your needs and allow us to tailor our site to your interests, giving you the ExploreBees experience you know and love.

If you do not have cookies enabled in your browser, you still have full access to all of the services on Explorebees.com, but you might be asked to log in more than once during your visit.

ExploreBees works with most levels of your browser’s privacy settings, so your experience will not change.

We share contact information with third parties such as service providers who perform services on our behalf and as otherwise disclosed in our Privacy Policy .

This will happen only if you’re accessing our site using an old browser. Check with the certificate vendor for browser version compatibility or switch to a newer browser.

We collect information about how you use the Services, including actions you take in your ExploreBees account, to efficiently and reliably provide the ExploreBees Services. We also use such information to improve our Services and develop new features, protect ExploreBees users, and, in some instances, promote the ExploreBees Services. For example, to provide the ExploreBees Service and help you prioritize your work, we analyze your usage activity to recommend content that you might find most relevant and important. To improve our Services, we collect information about how you interact with our Services to understand what features are most useful to you and improve them. To protect ExploreBees users, we analyze things like IP addresses, login history, and email and password changes to detect and respond to abusive behavior.

ExploreBees collects and processes your personal data using automated decision-making or machine learning technologies to provide, improve, protect, and promote ExploreBees Services. We use machine learning technology to make it easier for you to find, retrieve, organize, and prioritize Your Stuff, collaborate with those you work with most, and stay focused on your most important work. For example, we analyze your account activity and usage history to suggest content in your ExploreBees account that you might find most relevant, predict and auto-correct search queries to help you find what you’re looking for, and troubleshoot issues you may be experiencing with the ExploreBees Services.